audio transcription faq's

Audio Transcription FAQs

What kinds of industries or professions solicit audio-to-text services?

Multimedia companies that include television & radio programming companies, solicitors & legal companies including police departments, doctors & healthcare companies, students & universities, corporate & businesses.

Why do these industries or professionals require a transcript?

Where do I send the audio files for getting the transcripts of the recordings?

If you have saved the audio recordings on Cassettes, DVDs or Mini Discs, you can mail them to us and if the audio recording is saved on your computer, it can be uploaded on our website, the audio files can also be sent to us as attachments by email.

What is the pricing policy of the company?

The charges are based on the length of the audio recordings and are on per-minute-basis, minimum charges will apply for audio recordings of less than 15 minutes; see our tariff card for more details.

What is the standard turn-around-time for getting the transcripts of the audio recordings?

The standard turn-around-time is 48 hours, we also accept rush assignments, extra charges will apply for such assignments.

What is privacy policy of the company and how secure is the online data transfer and storage?

We have a secure FTP facility with password encryption that ensures the security of all data transfer. The files stored on our systems can be accessed with a secure password assigned to senior executives only, 30 days after the assignment is complete the files are automatically deleted. The confidentiality of all data sent to the company is never compromised; a worded agreement for the satisfaction of our clients can be signed on request.

What are the audio formats acceptable for transcriptions?

We accept all audio formats for audio-to-text conversion, for a complete list of the audio formats click here.

How is recorded audio quality classified?

We classify the audio quality in the following categories,

What are the document formats the transcripts will be delivered in?

The standard formats for the transcripts is Windows Word .doc, other formats such as Adobe PDF, Notepad .txt, etc. can also be processed.

And finally, how accurate are the transcripts?

Based on the quality of the audio, we guarantee a 99% accuracy of speech-to-text conversions, the transcripts are proof read by experienced editors before the documents are sent to customers.

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